Information About Blinds 2 Home and How to Contact Us
We are Blue Flame Trade Limited a company registered in England and Wales. Our company registration number is: 12236265 and our registered office is at Rovex Business Park Unit 7, Hay Hall Road, Birmingham, England, B11 2AF. Our registered VAT number is: 350972686
1. How to contact us: You can contact us by calling our customer service team at +44 7585110994/+44 7833582299 or by emailing us
at info@blinds2home.co.uk or by writing to us at Rovex Business Park Unit 7, Hay Hall Road, Birmingham, England, B11 2AF or as otherwise detailed on the Contact Information page on our website.
2. How we may contact you: If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3. “Writing” includes emails: When we use the words “writing” or “written” in these terms, this includes emails.
Descriptions
The blinds we sell are either photographed or digitally produced and are accurately displayed on the website. However, due to different types, styles and settings of computer monitors, shading and colour may appear different to the exact colour of the product. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and quality before ordering. Whilst every attempt will be made by Blinds 2 Home to ensure that the blinds sold and delivered match in every respect any sample or description shown or sent to you, certain minor or immaterial variations between samples and finished products cannot be warranted against, and will not be considered adequate cause to reject the order, for example:
- Fabrics & dyes: there can be minor variations in the precise tone and saturation of dyes when applied to both natural and synthetic fabrics, and we cannot guarantee that two products ordered separately will be made from the same batch of fabric.
- Natural fabrics such as cotton or linen contain variance and
inconsistencies in the material that may be noticeable from one batch to another. - Sample Service should be used even if you are making a repeat order as colours can vary from batch to batch.
- Suppliers may change names and colour references from time to time.
- A sample may not show the full range of the pattern or colour. If you have any concerns about this please contact us.
Guarantee
Blinds 2 Home offers 3 years guarantee on all blinds. This is broken down in the following- the first 12 months on each blind covers any defects or manufacturing, including fabrics and components. Then a limited guarantee on the blinds and components thereafter.
What is omitted from the warranty: Any fading, tears of damage to the fabric of the blind caused by sunlight or wear and tear, damage through misuse or mishandling of the blind, damage through incorrect installation. Blinds 2 Home reserves the right to ask for photos of the blind, or for it to be returned for inspection prior to a replacement, repair or refund. This does not affect your statutory rights.
Measurements
Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure, please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
GDPR
Blinds 2 Home stores all personal data in compliance with the General Data Protection Regulation (GDPR). We do not share your details with any
3rd parties for marketing purposes. We do need to share your data with selected and approved 3rd parties to complete your transaction, such as our manufacturing factories and courier firms. You can request a copy of any data we hold about you by phone or by email and can unsubscribe to any marketing emails at any time
Prices & Delivery
All prices calculated online are accurate at the time of order and are including of VAT. Orders are not started until orders have been paid in full. Delivery to certain areas of the UK (Northern Ireland, Chanel Islands) may incur extra delivery fees. These will be presented to you before purchase and we will make sure all delivery options are presented to you. Blinds 2 Home accepts debit and credit cards alongside PayPal payments. Delivery is free on all orders.
Defective, damaged goods, returns, and remakes
All Blinds 2 Home orders are checked throughout the manufacturing process for quality control and the prevention of any faults. If you should find any defects or issues with your order please email or call us within 3 days of receiving your order and we will arrange to correct this for you. We will require images of the defective blinds for our quality control. Altering the blinds will void any warranty on them. You have 3 days following receipt of your order to inform us of any defects, damages or manufacturing faults. If the order arrives damaged from the courier, please mark on the delivery note damaged when signing for the order. Blinds 2 Home will look at each case on a case-by-case basis to resolve any issues with your order. Due to the made to measure nature of these blinds, they cannot be returned and are exempt from the Consumer Contracts Regulations 2014. In the case we need to re-make the blind due to a manufacturing error, damage to the fabric or damage in transit, we can only remake the blind to the exact same specifications as originally requested. Blinds 2 Home may request photos of any issues, or to collect the blind for inspection before offering a resolution. Please be aware if a blind is collected for inspection by Blinds 2 Home this process can take up to 10 working days to collect, inspect and feedback on our checks. As we only sell online, we are unable to send anyone out to inspect or fix your blinds. Alterations cannot be made from the original order and is a like for like replacement. Blinds 2 Home will not cover the cost, or contribute towards the cost of installation of our products personally, or if using a 3rd party contractor. If there are any production issues with our products we will remake and dispatch for you as soon as possible.
Returns costs are paid by you, the customer, and it is your responsibility to ensure that goods returned arrive with us safely, very well packaged and in a saleable state. In the event of loss or damage in transit, it is your responsibility to claim compensation from the relevant courier company.
General
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
We are committed to protecting your privacy.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future