Your Rights to Make Changes
If you wish to make a change to the product you have ordered please contact us without delay. Please note that we aim to start work on each order received within 1 hour of receipt so any changes you wish to make must be communicated to us as soon as possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Defective-Damaged Goods, Returns and Remakes.
All Blinds 2 Home orders are checked throughout the manufacturing process for quality control and the prevention of any faults. If you should find any defects or issues with your order please email or call us within 3 days of receiving your order and we will arrange to correct this for you. We will require images of the defective blinds for our quality control. Altering the blinds will void any warranty on them. You have 3 days following receipt of your order to inform us of any defects, damages or manufacturing faults. If the order arrives damaged from the courier, please mark on the delivery note damaged when signing for the order and take a photos and videos for damaged blinds. Blinds 2 Home will look at each case on a case-by-case basis to resolve any issues with your order.
Due to the made to measure nature of these blinds, they cannot be returned and are exempt from the Consumer Contracts Regulations 2014. In the case we need to re-make the blind due to a manufacturing error, damage to the fabric or damage in transit, we can only remake the blind to the exact same specifications as originally requested. Blinds 2 Home may request photos of any issues, or to collect the blind for inspection before offering a resolution. Please be aware if a blind is collected for inspection by Blinds 2 Home this process can take up to 10 working days to collect, inspect and feedback on our checks. As we only sell online, we are unable to send anyone out to inspect or fix your blinds. Alterations cannot be made from the original order and is a like for like replacement. Blinds 2 Home will not cover the cost, or contribute towards the cost of installation of our products personally, or if using a 3rd party contractor. If there are any production issues with our products we will remake and dispatch for you as soon as possible. Returns costs are paid by you, the customer, and it is your responsibility to ensure that goods returned arrive with us safely, very well packaged and in a saleable state. In the event of loss or damage in transit, it is your responsibility to claim compensation from the relevant courier company.
Refunds
All correctly returned items accordingly to above rules than refunds will take place in following 10 working days
Our rights to end the contract
Due to unavoidable problems in production, we can cancel your order and give you your payment back.
